Newark Associates, Inc. has expertise in Enterprise Relationship Management systems such as Siebel99 and Siebel2000.   We provide business process study and design of the Customer Relationship Management function (including pre-sales and post-sales activities) based on the rich features of the Siebel Systems applications. We undertake projects on a Time-and-Materials basis, and on a Firm-Price basis, offering turn-key installation services.

Siebel Systems software consists of several modules designed to help automate the Front Office function. By facilitating and automating the activities and business processes of the Sales, Marketing and Service functions, Siebel Systems empowers the Sales Representatives to utilize their time in more effective interactions with customers and prospects, rather than be bogged with secretarial work. Siebel harnesses the full power of the internet to include the remote Sales Representative in the corporate team, with full and immediate access to the resources in the corporation.

Newark Associates' team of Siebel consultants offers business knowledge and requirements for the front office acquired through several years of experience in sales and marketing functions of high technology companies. Our software staff has experience implementing all modules of Siebel Systems, from computer hardware selection, software installation, database administration, system configuration, and customization to incorporate specific features required by customers. Our extensive experience translates into lower costs of implementation for you, the customer. Where possible, we undertake firm-price projects to reduce the risk to you.

As your primary supplier of Siebel Systems services, we provide user support, trouble-shooting, system upgrades and further enhancements over time. We aim to be your long-term partner in Customer Relationship Management using Siebel.

To explore automating business processes for your sales force, customer service, and marketing functions with enterprise-wide sharing of information, please contact Chili Sastry at (510) 651-3358 or e-mail us at info@newark-associates.com.  

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